Refund Policy
We want you to love your purchase! If for any reason you are not completely satisfied, we offer a hassle-free return process.
Returns
- You have 30 days from the date of purchase to request a return.
- To be eligible for a return, items must be unused, in the same condition that you received it, and in the original packaging.
-
Non-returnable items: Digital products, gift cards, and opened items cannot be returned.
Refunds
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original method of payment within 7–10 business days.
Exchanges
-
If you received a damaged or defective item, we will send you a replacement at no extra charge. Please contact us immediately upon receipt of a damaged product.
Return Shipping
-
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Contact Us
For return requests or questions, please contact us at retroshopdash@outlook.com.